Shipping Policy – TUDiki

💛 We Deliver Happiness, One Parcel at a Time

At TUDiki, we take pride in getting your little one’s outfits to you safely, quickly, and with care. Each order is lovingly packed and shipped from Zimbabwe — because every giggle, smile, and family moment matters.

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🚚 Domestic Shipping (Zimbabwe)

• Processing Time: 1–2 business days after payment confirmation.

• Delivery Time: 2–5 business days depending on your location.

• Delivery Partners: We use trusted local couriers such as ZimPost, DHL Zimbabwe, and Courier Connect.

• Delivery Fee:

  • Free shipping on all orders over $50 USD.

  • A small flat rate of $5 USD for orders below $50.

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🌍 Regional & International Shipping

We currently offer shipping to selected Southern African countries.

• Delivery Time: 5–10 business days.

• Delivery Fee: Calculated at checkout based on your destination.
  If your country isn’t listed yet, please contact our team — we’ll be happy to help arrange a custom delivery.

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📦 Order Tracking

Once your order ships, you’ll receive a confirmation email with your tracking number and a direct link to follow your package’s journey.

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🍼 Pre-Orders & Out-of-Stock Items

For items marked as Pre-Order, please allow an additional 5–7 business days for production and handling before shipping.
We’ll always notify you if an item requires extra processing time.

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💬 Delivery Issues

If your order arrives damaged, delayed, or doesn’t arrive within the expected timeframe, please reach out to us within 7 days of delivery using our Contact page or email support@tudiki.com.
We’ll work quickly to make it right — your satisfaction is our top priority.

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💚 Need Help?

Our friendly TUDiki team is here for you!
Reach out to us anytime via WhatsApp, Instagram DM (@TUDikiKids), or email — we’ll respond within 24 hours.

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TUDiki – Made with love for Zimbabwean families.
Soft. Playful. Thoughtful. Just like childhood.

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